Terms & Conditions

Welcome to our website. Please read these conditions carefully before using it. If you continue to browse and use this website you are agreeing to comply with and be bound by these terms and conditions of use, which together with our privacy policy govern Recovery12 Ltd's relationship with you in relation to this website.

The term 'Recovery12' or 'us' or 'we' refers to Recovery12 Ltd and www.Recovery12.co.uk, the owner of the website. The term 'you' refers to the user or viewer of our website featured. 'Website' means 'www.Recovery12.co.uk'

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors.

We will use all reasonable endeavours to ensure that availability of the website will be uninterrupted and that transmissions will be error free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may be occasionally suspended or restriction to allow for repairs or maintenance, although we will endeavour to keep such restrictions or suspensions to a minimum.

We grant you a limited, non-exclusive licence to access the website, but you must not download from it or modify it or any part of it. Furthermore, you may not reproduce, sell or otherwise commercially exploit this website other than for the purpose of purchasing goods pursuant to these terms and conditions.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. In particular, you must not use the website in any way which causes or is likely to cause the website to be interrupted, damaged or otherwise impaired.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Recovery12's written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Privacy Policy
We will only use the information that we collect about you subject to the provisions of the Data Protection Act 1998. A representative of ours is registered as a 'data controller' under that Act.

The personal information, which we hold, will be held securely. This information includes your names, address, phone number and email address. Your credit/debit card details will only be held momentarily during the process. We do not store your credit or debit card details.

We hold all personal information about you solely for the purpose of processing your orders with us [and providing you with promotional and advertising material in respect of our products]. If you wish to find out at any time what information we hold about you, or you wish such information to be amended or removed at any time, please contact us.

Once we receive your order and payment in full (including any applicable delivery charges) we will email you to confirm acceptance to the address provided on your order details. This will create a legally binding contract between us whether or not you receive the email. We reserve the right not to supply you or to cancel orders at our discretion. In the case of us cancelling your order, you will not be entitled to any compensation for disappointment suffered. The minimum age required when purchasing goods from this website is 18 years.

Right for you to cancel your order

You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give any reason for cancelling your contract, although it would be apreciated if a reason was provide, and will not have to pay a penalty.

To cancel your contract you must notify us in writing or verbally over the telephone.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods and the amounts to be recredited to you.

Returns and refunds policy
REFUNDS will be issued on all returned goods following a complete inspection of the item in question and providing that the goods are returned in the same condition that you received them, within 14 Days of receipt. All funds paid will be returned either by cheque or electronic payment, excluding return postage and packing. Refunds may take up to 30 days to complete, this is in line with current distance selling regulations.

LATE RETURNS: Under no circumstances will we accept returned goods for refunds later than 14 days after they have been signed for or delivered.

POSTAL FOR RETURNED ITEMS: All items returned must be unused and must be posted by an insured and trackable delivery service. We will accept no responsibility for any returned items which are lost due to the use of an unrecorded service.

For online and telephone orders we accept the following credit/debit cards: Visa, MasterCard, Visa Electron, Visa Debit (UK issued), Maestro (UK issued) and Paypal. Please note payment will be taken at the time of ordering.

For email, fax and postal orders, cheques should be made payable to Recovery12 and sent to our office address. Goods will be sent on clearance of the funds. Alternatively we can telephone you back at a time convenient to you and process your payment online.

Payment Security
We process orders through WorldPay ePayments, which protects your payment details. Any loss or damage which you suffer as a result of any loss of security is therefore the responsibility of Worldpay ePayments.

When you shop at www.Recovery12.co.uk you are on a secure server that encrypts (128bit) all of your personal information, including name, address and credit/debit card numbers. Our encryption ensures that no one can access or use your personal information.

All orders for products are subject to stock availability.

Prices Prices are as quoted on the website at the time you place your order, in British Pounds Sterling (GBP) .Delivery charges will be applied at the checkout. All prices and delivery charges quoted are valid and effective only in the United Kingdom and EU.